Avirelqua Logo

1. Introduction and Scope of Service

This document constitutes a legally binding agreement between Avirelqua (referred to herein as "the Company") and any person or entity (referred to as "the Client") who utilizes the website, schedules a consultation, or engages in the charter of aircraft.

Avirelqua operates as a facilitator of private jet charter services, providing a platform for clients to organize bespoke air travel. Our registered operational base is located at
Chi Wo Commercial Building, 20 Saigon St, Yau Ma Tei, Hong Kong . By interacting with our digital presence or attending an in-person meeting, you acknowledge that you have read, understood, and agreed to these terms in their entirety.

2. Digital Interface and Fleet Representation

The Avirelqua website serves as an informational catalogue and an appointment-setting tool.

  • Fleet Specification: The website details six distinct types of aircraft available for charter. While the Company makes every effort to ensure the accuracy of the images and descriptions, the specific aircraft tail number assigned to a journey remains at the Company’s discretion based on availability and operational readiness.
  • No Online Transactions: The website is not an e-commerce platform. No fiscal transactions, credit card processing, or automated flight bookings occur on the website.
  • Information Accuracy: All details provided on the website regarding flight ranges, cabin dimensions, and speeds are for planning purposes. Final performance data will be long-established during the physical consultation.

3. The Consultation Booking Protocol

The primary mechanism for engaging our services is the "Consultation Booking" feature on our website.

  • Free Service: Booking a consultation is a zero-cost action. No fees, deposits, or service charges are applied when you select a date and time for your meeting.
  • Nature of the Appointment: A consultation booking is a request for a meeting at our Hong Kong office. It does not secure an aircraft, a departure slot, or a price lock.
  • Selection of Date: The date selected by the Client via the web interface is the date of the face-to-face meeting at the Chi Wo Commercial Building, not the date of travel.

4. In-Office Requirements and Itinerary Creation

To proceed with a flight, the Client must physically visit our office in Yau Ma Tei. This step is mandatory to ensure all logistical details are addressed.

  • Tailored Itineraries: During the meeting, Company representatives will work with the Client to build a custom flight plan. This includes departure times, arrival locations, and specific service tiers.
  • Service Tiers: The Company offers various levels of in-flight support and ground handling. These tiers will be explained in detail at the office, allowing the Client to choose the options that fit their specific journey.
  • Quotation: A final cost will be provided only after the itinerary and aircraft type are finalized during this meeting.

5. Cash-Only Payment Policy

Avirelqua operates on a strictly defined payment model to maintain operational efficiency and immediate sanction.

  • Accepted Currency: All payments must be made in Cash.
  • Exclusion of Other Methods: The Company does not accept credit cards, debit cards, bank checks, company checks, or electronic wire transfers for the initial booking acceptance.
  • Full Payment for Acceptance: A booking is only considered "Accepted" once total of the quoted amount is paid in cash at our office. No "partial payments" or "holding deposits" are accepted. Once the cash is received and a receipt is issued, the booking is finalized, and the flight schedule is activated.

6. Cancellation and Refund Framework

Because the chartering of aircraft involves significant logistical preparation and the commitment of assets, the following refund schedule is strictly enforced without exception:

  • Window 1 (48+ Hours): If a Client cancels their booking more than 48 hours before the scheduled departure time, they are entitled to a full refund of the amount paid.
  • Window 2 (24 to 48 Hours): If a Client cancels between 24 and 48 hours prior to the scheduled departure, a 50% cancellation fee is applied. The Client will receive a refund of half the total amount paid.
  • Window 3 (Under 24 Hours): If notice of cancellation is received less than 24 hours before the departure time, the Company retains the full amount. No refund will be issued.
  • No-Show Policy: If a Client fails to arrive at the designated airport or boarding point by the scheduled time, it is classified as a "No-Show." No-shows are considered as immediate cancellations under the "Under 24 Hours" rule, and no refund will be provided.

7. Refund Disbursement Procedures

In the event a refund is accepted based on the timelines above, the Client may choose one of the following two methods for reimbursement:

  • Option A: Bank Transfer: The Client must send an email to jet@avirelqua.com containing their provided bank account details (Bank name, account number, swift code, and account holder name). The Company will initiate the transfer once the cancellation is processed.
  • Option B: Cash Collection: The Client may choose to return to the office at Chi Wo Commercial Building to receive their refund in cash. An appointment must be made via email for this collection.

8. Client Liberty and Customization

Avirelqua provides the Client with the freedom to dictate the parameters of their travel.

  • Route Control: Subject to international aviation laws and safety protocols, Clients have the liberty to choose their flight paths and landing locations.
  • Passenger Manifest: The Client is responsible for providing an accurate list of all passengers. Any changes to the manifest must be submitted to the Company at least 24 hours before departure to ensure compliance with immigration and security requirements.

9. Personal Data (Privacy) Ordinance (PDPO) Compliance

The Company is committed to the protection of Client data in accordance with the Personal Data (Privacy) Ordinance of Hong Kong.

  • Data Collection: We collect names, contact information, passport details, and fiscal data (for refunds) solely for the purpose of executing the charter agreement.
  • Confidentiality: Personal data is stored securely and is only disclosed to third parties (such as airport authorities, flight crews, or civil aviation departments) when necessary for the flight's operation.
  • Retention: We do not keep personal data longer than is required for legal and operational purposes.
  • Access Requests: Clients may request to see or correct their data by contacting jet@avirelqua.com.

10. Compliance with Hong Kong Legislation

This agreement is governed by the laws of the Hong Kong Special Administrative Region (HKSAR).

  • Civil Aviation: All flights are subject to the regulations of the Civil Aviation Department (CAD) of Hong Kong.
  • Trade Descriptions: The Company adheres to the Trade Descriptions Ordinance, ensuring that all aircraft representations and service descriptions are factual and verifiable.
  • Counter-Laundering: Due to our cash-only policy, the Company reserves the right to request identity corroboration and documentation regarding the source of funds to comply with Hong Kong's counter-laundering and counter-terrorist activities (AML/CTF) regulations.

11. Limitation Of Liability

  • Operational Delays: While the Company strives for punctuality, we are not liable for delays caused by weather, air traffic control, mechanical issues, or other "Force Majeure" events.
  • Third-Party Services: The Company is not responsible for the conduct of third-party ground transport or catering services requested by the Client, although we facilitate the coordination of these services.

12. Prohibited Conduct

Clients and their guests must adhere to all safety instructions provided by the flight crew. The Company reserves the right to refuse boarding or terminate a flight without refund if a passenger’s behavior is deemed a threat to the safety of the aircraft or other passengers.

13. Amendments To Terms

Avirelqua reserves the right to modify these terms at any time. Any changes will be updated on the website and will apply to all bookings made after the date of the update.

14. Contact Information

For all inquiries, cancellation notices, or refund requests, please use the following contact details:

Company Name: Avirelqua

Email: jet@avirelqua.com

Physical Address: Chi Wo Commercial Building, 20 Saigon St, Yau Ma Tei, Hong Kong

By paying the cash amount at our office, you ae your acceptance of these 14 sections of our Terms and Conditions.