1. Data Collection and Types of Information
Avirelqua collects personal data only when it is necessary for the performance of our services, regulatory compliance, or to fulfill your requests.
- Website Interactivity: When you visit our website to view our six types of aircraft or book a free consultation, we may collect basic contact details such as your name, email address (jet@avirelqua.com), and phone number.
- In-Office Flight Finalization: When you visit our office to finalize a tailored itinerary, we collect comprehensive operational data. This includes passenger names, passport numbers, nationalities, dates of birth, and visa details to comply with international civil aviation and immigration laws.
- Refund Management: If you request a cancellation that qualifies for a partial or full refund via bank transfer, we will collect your bank account details (bank name, account number, swift code, and holder name) strictly via email.
2. Purpose of Data Use
The personal data we collect is utilized strictly for specific operational and legal purposes:
- To coordinate and schedule your face-to-face consultation appointments.
- To design custom flight paths, assign service tiers, and prepare flight manifests.
- To secure ground handling permissions, airport slots, and immigration clearances with aviation authorities.
- To process refund transactions through bank transfers or verify identity for in-office cash disbursements.
- To comply with Hong Kong legal frameworks, including counter-laundering regulations related to cash transactions.
3. Data Sharing and Third-Party Disclosure
Avirelqua does not sell, trade, or rent your personal data to outside parties. Your data is shared only with essential entities involved in executing your journey:
- Aviation Partners: Flight crews, aircraft operators, and ground handling teams who require passenger manifests for safety and operational reasons.
- Government Authorities: Customs, immigration, and civil aviation departments in Hong Kong and your destination countries.
- Legal Requirements: We may disclose information when required by Hong Kong law to comply with judicial proceedings or legal mandates.
4. Data Security and Retention
We implement physical and digital security measures to protect your personal data from unwanted access, alteration, or disclosure. In-office records are stored securely, and digital communications regarding bank details are restricted to official personnel. We retain your personal data only as long as necessary to fulfill the operational purposes outlined in this policy and to meet legal, accounting, or regulatory retention requirements.
5. Your Rights Under the PDPO
Under the Personal Data (Privacy) Ordinance of Hong Kong, you hold the right to check whether we hold your personal data, request access to that data, and request the correction of any inaccurate information. If you wish to exercise these rights, please submit a formal request to our compliance team at jet@avirelqua.com.