1. Overview Of Policy
At Avirelqua, we understand that travel plans can shift. However, because our service model involves the dedicated commitment of an aircraft and specialized crew for your specific itinerary, cancellations result in immediate operational losses. This policy ensures a balanced framework for both the Client and the Company.
2. Cancellation Notice Periods
All cancellation requests must be submitted in writing via email to jet@avirelqua.com. The "Notice Period" is calculated from the time the email is received by our servers relative to the scheduled departure time.
- Window A: 48 Hours or More Notice
Clients who provide notice at least 48 hours prior to their scheduled departure are eligible for a complete refund of the total paid amount. This allows the Company sufficient time to reassign the aircraft and crew.
- Window B: 24 to 48 Hours’ Notice
Clients who provide notice within this window are eligible for a 50% refund of the total paid amount. The remaining 50% is retained by Avirelqua to cover aircraft positioning costs, administrative fees, and lost opportunity costs.
- Window C: Less than 24 Hours’ Notice
Any cancellation made with less than 24 hours of notice is non-refundable . In these instances, entire of the paid amount is retained by the Company.
3. No-Show And Inability to Board
- No-Show Definition: Failure to arrive at the designated boarding point or airport terminal by the time specified in your itinerary constitutes a "No-Show."
- Policy: No-shows are considered as a cancellation with zero notice. No refunds, partial or full, will be issued.
- Mandatory Communication: To qualify for any partial refund (the 50% tier), you must inform the Company of your inability to board at least 24 hours before the departure time.
4. Refund Disbursement Methods
Accepted refunds will be processed using one of the following two methods, chosen by the Client:
1. Bank Transfer: Upon approval of a refund, the Client must provide provided bank account details via email. Avirelqua will initiate an electronic transfer. Please note that while the Company initiates this immediately, individual bank processing times may vary.
2. Cash Disbursement: Given our cash-only payment model,
Clients may prefer a cash refund. To receive this, the Client must visit our
office at
Chi Wo Commercial Building, 20 Saigon St, Yau Ma Tei, Hong Kong
. Cash refunds are only issued to the original payer with valid
identification.
5. Company-Initiated Cancellations
In the rare event that Avirelqua must cancel a flight due to mechanical failure, safety concerns, or regulatory restrictions, we will first attempt to provide an alternative aircraft. If an alternative is unavailable or the new schedule is rejected by the Client, a complete refund will be issued regardless of the timeframe.
6. Administrative Compliance
This policy is governed by the laws of Hong Kong. All records of cancellations and refunds are maintained in accordance with the Personal Data (Privacy) Ordinance (PDPO) to ensure your bank and contact details remain secure throughout the reimbursement process.